Terms and Conditions

Guarantee of Work/Limited Warranty

MC Services warrants that Services performed and/or Products provided, will be done so in a professional manner and in accordance with good usage and acceptable practices.

This warranty extends only to failures that appear within ninety (90) days from the date of delivery. MC Services further warrants that any media furnished will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of delivery.

Services and products are only guaranteed to work and be compatible with the software and hardware that was in effect and usage at the time services or products were provided. MC Services’ guarantee and limited warranty is null and void if there have been updates or changes to software and/or hardware that were in use at the time services and/or products were provided.

MC Services does not warrant that that any service and/or product will meet your requirements or that operation of service and/or product will be uninterrupted or error-free. You assume sole responsibility for the selection of any services and/or products to achieve your intended results and for the installation, use and results obtained from the same.

Financial Policies

I understand that I am financially responsible for the charges invoiced and agree to make timely and accurate payments, within terms.  All late payments will be charged 1.5% per month, or 18% per year. Change requests will be submitted for approval for any additional or unforeseen charges related to projects. MC Services is not responsible for any warranty or service claims.  I agree that I am entirely financially responsible for paying MC Services in full, and that I may need to deal directly with any third-party on warranty claims.  I further agree to pay reasonable attorney’s fees and court costs in the event that legal action becomes necessary to enforce this contract.

Liability Release

I hereby authorize the required work to be completed to my computer, computer system(s), network, and databases, along with the necessary materials. I hereby grant MC Services and its employees permission to gain access to and to operate the necessary software and hardware for the purpose of testing, inspection, and completion of authorized projects.  MC Services is not responsible for the loss or damage to any software, hardware or data stored.

Non-Solicitation Agreement

The Customer agrees that they will not directly or indirectly, personally or through others, solicit or attempt to solicit (on the Customer’s own behalf or on behalf of any other person or entity) the employment of any employee of the Company or any of the Company’s affiliates.

Hosting Terms and Conditions

MC Services provides hosting services as described by customer statement of work or services ordered, and MC Services’ obligations to client are limited to those items described.  MC Services is not responsible for any unauthorized access and/or data breach, service or network disruption that is not caused solely by MC Services’ own obligations to basic security, in the interest of all its clients.

Our basic security policy includes, and is limited to, a physical firewall shared by our customers, patch remediation for our services, monitoring of those services, and a physically secured data center with live monitoring.

While a customer may request additional help when a security event occurs that is outside of these basic security policies, it is not guaranteed and a fee will be assessed.

Client may request additional security features or services; however, these will require a statement of work or service order and an additional fee will be assessed.

Client has the ability to request a copy of their service-hosted data that is currently being housed at MC Services, for their own data retention purposes. MC Services does basic, periodic backups of client data; however, MC Services is not responsible for data that may be incomplete or corrupt when processed into the backup. Any advanced data retention or backup policies requires a statement of work or a service order and will incur an additional fee.

Services that require third-party integration to function are only warrantied to the involvement that MC Services has with the service integration. Any and all performance or service interruption, derived by a third-party integration, is the responsibility of the client. Client may request assistance with remedying the third party integration; however, it is not warrantied, requires a statement of work or service order, and a fee will be incurred.

MC Services reserves the right to modify this policy, given 30-days written notice.

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