Monterey: Support Essentials macOS 12

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A three day course covering the essentials for support of macOS leading to the Support Essentials Certification Exam.

Cost of Course: $2100.00

Who Should Attend?

  • Managers of computer networks or labs running macOS
  • Providers of Mac user support

What Does This Class Cover?

  • How to use macOS Monterey tools and resources to troubleshoot macOS Monterey
  • macOS Monterey features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 12 certification

Recommended Background Knowledge

  • macOS familiarity
  • Basic computer navigation skills

Class Outline

  • Installation and Configuration 
Update, upgrade, and reinstall macOS Monterey, then set up and configure macOS on an individual Mac; participants are introduced to the command- line interface and macOS Recovery
  • User Accounts
Manage user accounts and user home folders; learn about macOS security and password management
  • File Systems and Storage
Manage file systems, storage, encryption, permissions, and file sharing
  • Data Management
Use hidden items, shortcuts, file archives, metadata, and Spotlight; manage system resources and Time Machine
  • Apps and Processes
Install, manage, and troubleshoot apps; manage documents
  • Network Configuration
Manage basic and advanced network settings and troubleshoot network issues
  • Network Services
Manage network services, host sharing, and a personal firewall
  • System Management
Manage printers and scanners, then troubleshoot peripherals, startup, and other system issues
  • Resources 
“macOS Support Essentials 12: Supporting and Troubleshooting macOS Monterey” by Benjamin Levy and Adam Karneboge with Steve Leebove

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