Every IT department is facing the challenge of managing mobile devices. Unlike tech innovations from the past that were directed by tech professionals, smartphones and tablets are being pushed by consumers because there is a good chance that they have better versions than what a company can afford to buy in bulk. Also, being familiar with the technology for personal use, they are going to start using it if it is a better way to accomplish a task, whether organizations are ready or not.
This idea is backed up by a recent study by Sage North America of over 1,000 U.S.-based small and midsized businesses. The results show that 68 percent of companies see the positive impact that mobile devices have on company productivity. More specifically, 32 percent improved operations during bad weather and 20 percent helped remote workers.
However, this can be a problem if there is no mobile device management strategy in place. The reason is because employees have become reliant on these systems to accomplish certain tasks more effectively. This includes:
"With important business functions like customer contact being conducted primarily on mobile devices, business owners are finding ways to take advantage of technology and are seeing mobility make a true impact on their business," Joe Langner, executive vice president and general manager of midmarket solutions for Sage North America, said in a statement.