Duane A. Maas, Director
duane@mcservices.com

Attended UW-Madison matriculating with a degree in Chemical Engineering. Worked in Wisconsin and Iowa in plastics packaging plants until I got an Apple II for work and started working with computers. Became Materials Manager at a division of Union Carbide installing early MRP Systems. From there I got my fist job in IT as Manager of the Information Center at Montgomery Ward. Joined Apple in 1984 and worked as a Systems Engineer, National Account Exec, and District Sales Manager. Started MC Services in 1994 after leaving Apple.

I teach both FileMaker and Apple IT courses as well as helping with some of the consulting. I love to help customer do 20,000 foot level planning.

Outside of work, I keep myself busy with activities of my wife and three daughters. Interests include racquetball, golf, tennis, and flying.

Certifications:
ACSA (Apple Certified System Administrator) 10.4, 10.5, 10.6
ACTC (Apple Certified Technical Coordinator) 10.4, 10.5, 10.6
ACT (Apple Certified Trainer)
FileMaker 8, 9, 10 & 11 Certified Developer
FileMaker Certified Trainer
APICS Certification (American Productions and Inventory Control Society)

LinkedIn: http://www.linkedin.com/pub/duane-maas/0/3b1/797

Shelly Pines, CPA, Chief Financial Officer
shelly@mcservices.com

Mr. Pines has an extensive background in finance and administration, including both industry and public accounting. He has held positions as Treasurer of Superior Coffee and Foods (division of Sara Lee Corporation) Assistant Treasurer of Barton Brands, and Director of Operational Analysis at Grant Thornton LLP.

Ava Waterhouse, Marketing Manager
ava@mcservices.com

One of my first marketing jobs was at a large architecture firm in Los Angeles, CA where my initial primary responsibility was to help create a database that catalogued roughly 9,000 design projects in extreme detail. It was through this project that I caught a glimpse of the positive impact well-organized data can have on a business.

Although my college majors were in Advertising and Public Relations (Marquette University ’07), I have since found my interest to lie heavily in user experience - whether it relates to how satisfied a customer is with our Mac repair service, or how the job of a corporate VP could be made easier with a custom database solution. I love trying on other people’s perspectives to discover ways in which technology and systems can augment their work, and life, experience.

My main responsibility at MC Services is planning and designing all of our marketing communications. I am also involved in our office operations, Apple and FileMaker training coordination, and my newest obsession: FileMaker database interface design/user experience. In addition, around noon on weekdays I serve as the primary feeder of our office’s black Labrador, Mike.

When I am not reading books on database interfaces and usability testing, you can typically find me listening to Led Zeppelin while reading about behavioral psychology, vintage fashion, or interior design. I also love sailing, playing classical violin, and drooling over 1960s European sports cars.

LinkedIn: http://www.linkedin.com/pub/sara-ava-waterhouse/6/735/b74

Joel Hartmann, System Engineer
joel@mcservices.com

I've had a variety jobs ranging from Assistant Manager at a gas station to a rough and finish carpenter. In 2002 I graduated from Milwaukee Area Technical College with an Associates Degree in Visual Communications.

Since joining MC Services in 2002, I've been involved in a variety of projects, both as an engineer and project manager. I enjoy the diverse nature of what I do on a daily basis and get satisfaction from creating working solutions for our clients.

I am an avid Packers and Brewers fan and enjoy playing fantasy football and baseball. When I'm not studying or enjoying time with friends and family, my boston terrier and I are going for long walks or playing fetch.

Certifications:
ASCA (Apple Certified System Administrator) 10.5, 10.6
ACTC (Apple Certified Technical Coordinator) 10.4, 10.5, 10.6
CCNA (Cisco Certified Network Associate)

LinkedIn: http://www.linkedin.com/pub/joel-hartmann/b/540/b2a

Chad Lawson, Systems Engineer
chad@mcservices.com

Working for Apple, I was a Build Engineer on the (Mac) OS X team during the 10.0, 10.1 and 10.2 days. Shortly after 10.2 launched, the OS 9 team was disbanded and many of them had UNIX skills and more seniority and I was let go. From there, I spent some time as a member of the Apple Consultants Network working for others or myself. In 2003, I met the woman who would become my wife and moved to Milwaukee in 2005. Later on, I started at the local Apple Store and worked as a Genius for two years before finding MC Services.

Working at MC Services has become the cumulation of my career. I teach the Apple IT classes; work on-site with customers to solve problems and develop solutions; develop and present custom training classes; and even fix the occasional sick Mac.

Outside the office, my hobbies include Geocaching, Arduinos, and I have been an active Toastmasters member for two years.

Certifications:
ACT (Apple Certified Trainer),
ACSA (Apple Certified System Administrator) 10.5 & 10.6
ACTC (Apple Certified Technical Coordinator) 10.6,
ACHDS (Apple Certified Help Desk Specialist ) 10.4,
ACSP (Apple Certified Support Professional) 10.6
ACMT (Apple Certified Macintosh Technician),
CCA (Certified Casper Administrator)

Twitter: http://twitter.com/ChadLawson
LinkedIn: http://www.linkedin.com/in/ChadDLawson

Matt Hintz, Software Engineer
matt@mcservices.com

Prior to joining MC Services in 2010, I worked at the Apple Retail Store in Mayfair Mall for almost 5 years. 3 of those years spent working as a Mac Genius. While working at the Apple Store full time, I went to school for Information Security at Milwaukee Area Technical College and graduated with honors in December 2010.

At MC Services, I work as a Software Engineer developing FileMaker database solutions specific to a customers needs and business. When I am not developing database solutions, I work as an Apple Certified Trainer, teaching the Mac 101 and Mac 201 curriculum for IT staff around the country and also perform repairs on Apple Computers.

When not working, I enjoy playing the electric and acoustic guitar, listening to a wide variety of music, as well as recording music of my own.

Certifications:
FileMaker 11 Certified Developer
ACTC (Apple Certified Technical Coordinator)
ACT (Apple Certified Trainer)
ACMT (Apple Certified Macintosh Technician)
Network+
Security+

Twitter: http://twitter.com/hintzer
LinkedIn: http://www.linkedin.com/pub/matt-hintz/34/491/338

Justin Schwartz, Software Engineer
justin@mcservices.com

My primary responsibilities are as a FileMaker developer, and I also work with customers as a consultant to engineer transformative solutions for their businesses. Custom Web Publishing is my specialty; I also work with other database systems like MySQL.

In 2008, I graduated with honors as a Bachelor of Science from University of Wisconsin-Whitewater in Management Computer Systems. As a student I worked at the University Learning Technology Center, specializing in PHP development, video editing, and helping faculty create content for their classes.

I have been a computer hobbyist for as long as I can remember, learning programming languages all the way from BASIC to C++ to Assembly. My focuses outside of work include game design, development, and management.

Certifications:
FileMaker 11 Certified Developer

Twitter: http://twitter.com/schwjm
LinkedIn: http://www.linkedin.com/in/schwjm

Matt Nehring, Mac Service Administrator
mnehring@mcservices.com

After High school I went to the University of Wisconsin: Milwaukee to study Computer Science, I later switched to Psychology. I spent a couple extra years so that I could study Japanese, however I finally got fed up with being and college and graduated with a Bachelors degree in Psychology.

After college I returned to my computer roots and started working at apple as a part time Mac Specialist. A few months later I was promoted to full time as a Genius Admin. As a Genius Admin I learned many valuable lessons about managing a service department and about fixing issues with Apple computers. After nearly 4 years at Apple I left to join the team at MC Services.

At MC Services I manage the Service Department. Basically this means that I act as lead Technician and am the primary person for people to talk to when their Mac is sick. In addition to this I help out from time to time with Filemaker Development.

Outside of work I can often be found doing something related to Kung Fu. If not Kung Fu then I love doing almost any outdoor activity as well as reading and gaming. Despite all this my top priority outside of work is spending time with my wonderful wife.

Certifications:
ACMT (Apple Certified Mac Technician)
FileMaker 11 Certified Developer

Twitter: http://twitter.com/#!/mnehring
LinkedIn: http://www.linkedin.com/pub/matt-nehring/30/bb/129

Jon Van Kleeck, Network Engineer
jon@mcservices.com

I started my career in Computers at the BYTE Shop of Milwaukee as a salesman in 1989. I was able to take my already well developed passion for the Apple Platform.

In 1992 I delved into database development using DoubleHelix and FileMaker Pro. From there I began doing more focused development for a small local Insurance company. In 19xx I transitioned to a broader scope by stating as a Network Technician at Computize of Wisconsin. in 2xxx I started Mac Solutions of Wisconsin where I serviced small business with their Macintosh networking needs.

In 2009 I started with Sieve Networks where I obtained my CCNA certification.

I enjoy Ultimate Frisbee, Geocaching and photography. A long term goal is to obtain my private pilots license. I hate writing, especially bios and things about myself.

Certifications:
CCNA (Cisco Certified Network Associate)
ACMT (Apple Certified Mac Technician)
ACTC (Apple Certified Technical Coordinator) 10.6
ACSP (Apple Certified Support Professional) 10.6

LinkedIn: http://www.linkedin.com/pub/jonathan-van-kleeck/1/276/241

Brett Brubaker, Senior Software Engineer
brett@mcservices.com

I have 18+ years of experience as a FileMaker Pro developer. During this time, I have have spent several years as an in-house developer and several as an full time consultant/developer. I have developed numerous large solutions from the ground up in such industries as Retail Graphics, Distribution, Printing, Medical, Entertainment, Real Estate, Retail, Manufacturing, and Education. During the last few years, I have specialized in business and workflow analysis to help businesses architect solutions that are true custom fit. I have a Degree in Business/Systems Analysis from Taylor University.

My role at MC Services is Senior FileMaker Developer and Project Manager. Although I spend a great deal of time developing for our clients, I am also very involved in business analysis for new clients and large projects, project scoping and estimating, and orchestrating our ridiculously talented technical staff for complex projects.

I am married and I have three children in High School and College. When I am not working, I am likely at the gym with my wife, Mary Lynn. If not that, then I am outside doing something, in the summer I’m probably playing fast pitch softball. (yes, it’s a men’s sport, too)

Certifications:
FileMaker 7, 8, 9 & 11 Certified Developer

LinkedIn: http://www.linkedin.com/pub/brett-brubaker/4/431/3a6

Nick Farnan, Software Engineer
nick@mcservices.com

I'm a software engineer here at MC Services where I help develop and maintain databases in Filemaker. Before I joined MC Services I worked as a software engineer for an Oracle based company developing Oracle forms and PL/SQL scripts. My specialty would be SQL and scripting with a little dash of Objective C.

On my free time I love playing online games and mix electronic dance music on my turntables. Oh, and I love long walks on the beach.

Certifications:
FileMaker 11 Certified Developer

Twitter: http://twitter.com/NickFarnan
LinkedIn: http://www.linkedin.com/in/NickFarnan

Simon Bouwman, Staff Accountant
simon@mcservices.com

After graduating from UWM with a Master's degree in Professional Accounting, I joined the MC Services team in spring of 2011. While my main job duties revolve around finances, I have the chance to interact with our customers on a daily basis, which has been a great experience. Additionally, I have had the opportunity to learn more about the world of Macs from my extremely talented team members - the wealth of knowledge that is contained within these walls is truly amazing! I love coming to work everyday and getting the opportunity to work with some truly amazing people!

Outside of the office, I am working towards obtaining my CPA license. In my spare time, I enjoy rock-climbing, riding my motorcycle, and golfing. I also enjoy traveling, and as I grew up in South Africa, I try to make it back there at least once a year to visit family and friends.

LinkedIn: http://www.linkedin.com/pub/simon-bouwman/17/6b2/a88